The being aware of the situation your conversation partner is in and by adapting your language you will go a long way in the right direction. . Show sincere compassion and understanding Compassion and understanding are often the only keys you have to get through a wall of emotions. Show your conversation partner that you care about his or her situation. Expressing your compassion should not always be limit to words. You can also take specific actions. For example think of I have told you that you will not be attending meetings for the rest of the day so that you can have some time for yourself. . Listen listen listen Communicating starts and ends with listening.


Delivering a difficult message does not

mean bring the story and run .  that arise in response to your message. This means Belarus WhatsApp Number Database you remain available and are prepar to answer questions that may arise. And also when it comes to the answers the rule applies be direct and dont beat around the bush about the difficult message. . Be available reachable A difficult message has an impact and therefore takes time. Oneoff communication often doesnt get you there. In the case of a first conversation it is best to give space to the emotions that may arise. There is little point in trying to make the emotions go away during that first conversation. It is best to look at the next contact moment for this. You can plan this yourself or you can leave room for your conversation partner to contact you himself.

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Communication is teamwork


Consider also involving other colleagues or India Phone Number when developing the communication. If the bad news affects several people you can for example develop the communication approach and key messages in workshops. After all various colleagues have a different perspective on the situation and that provides valuable insights. By cowriting the story they also make it their own.

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